Update v0.0.4

Last Update: Sunday, 6 April 2024

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Bot Update: Introducing Ticket System

Dear Users,

We are excited to announce a major update to our bot with the introduction of a robust Ticket System feature! This update brings enhanced functionality to streamline your support and communication processes. Here's a breakdown of the new commands and features available:

New Commands:

1. Remove Ticket Category

   • Use /remove ticket_category to delete an existing ticket category setup.

2. Remove Ticket Log

   • Execute /remove_ticket log to remove the ticket logging feature.

3. Ticket Settings

   • Access /ticket settings to configure various settings related to ticket management.

4. Config Ticket Category

   • Define the ticket category using with /config ticket category <#category> for where new tickets are created.

5. Config Ticket Channel

   • Define the ticket channel using /ticket channel <#channel> for the bot to send ticket panel.

6. Config Ticket Support Role

   • Assign a specific role for ticket management via /ticket support <@role>.

7. Config Ticket Log Channel

   • Specify a log channel to track ticket actions using /ticket log [#channel].

8. Send Ticket Panel

   • Simply execute /ticket send_panel in any channel where you want users to access the ticket creation panel.

How to Use:

• Setting Up Ticket System: To get started, configure your ticket system by setting up the ticket category, channel, support role, and log channel using the respective commands listed above.

• Creating and Managing Tickets: Once configured, users can create tickets within the designated channel by following prompts or commands specific to your server setup.

• Customizing Ticket Workflow: Tailor the ticket system to fit your server's needs by adjusting settings and roles to optimize support and communication efficiency.

Why Use Tickets?

• Organized Support: Tickets provide a structured way to handle user queries and issues, ensuring no request gets overlooked.

• Traceable Actions: Detailed logs keep track of ticket creation, closures, and other actions, aiding in accountability and analysis.

• Efficient Communication: Centralized channels and roles streamline communication between users and support staff.

We hope this update enriches your server's experience and facilitates smoother interactions within your community. For detailed instructions and support, refer to our updated documentation or reach out to our support team.

Thank you for using our bot, and we look forward to hearing your feedback on this exciting new feature!

Best regards, INTC Team